Knowledge Graph — Coursera NotesAcademic disciplinesInformation Technology / Computer ScienceArtificial IntelligenceNatural Language Processing (NLP)

NLP in Customer Support

concept · part of Natural Language Processing (NLP)

Companies use NLP-based chatbots to automate customer support. They answer FAQs, troubleshoot problems, and provide information. By recognizing user intent, they can escalate complex issues to human agents. Example: 'How can I reset my password?' triggers a step-by-step guide.

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