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Root cause analysis

concept · part of Troubleshooting

Root cause analysis (RCA) is a systematic process for identifying the primary causes of an issue, aiming to eliminate the root cause to prevent recurrence. Approach: observe symptoms, collect metrics (accuracy, latency, error logs), use tools like Azure Monitor or Prometheus to visualize trends and detect anomalies, then apply methods such as the 5 Whys or fishbone diagrams to determine the root cause.

The 5 Whys method involves repeatedly asking 'why' until the fundamental cause is identified.

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